Privacy Policy

Effective date: 01 August 2025

Overview

Delhi Dough Pizzeria (“we”, “us”, “our”) operates in India and respects your privacy. This policy explains what we collect, why we collect it, and how you can control your data. We align our practices with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and applicable rules.

Data Fiduciary and Contact

Delhi Dough Pizzeria acts as the Data Fiduciary for personal data processed through our websites and services in India.

Grievance Officer: Arjun Mehta, Tel: +91 98765 43210, Email: support@alphabotdelhi.pro

Information We Collect

• Contact details you provide (name, email, phone) when creating an account or contacting us.
• Order details (items, sizes, quantities) stored locally in your browser for faster checkout.
• Technical data (IP address, device/user agent, pages viewed, approximate location) captured via privacy-friendly analytics for site reliability and improvement.
• Communication metadata (timestamps, channel) when you email or call us.
• Consent preferences (cookie choices, theme preference) stored in your browser.

We do not intentionally collect sensitive personal data (such as financial information) on this site. Payments, if applicable, are processed by compliant partners who collect only what is necessary to complete a transaction.

Children’s Data

Our services are intended for users aged 18 and above. If you are a parent/guardian and believe your child has provided personal data, please contact us to request deletion.

Cookies

We use essential cookies/storage for core functionality (e.g., cart, security) and optional analytics cookies for understanding site usage. You can accept or decline optional analytics via the cookie banner on this page. You may also control cookies through your browser settings.

• Essential: Required for site operation; cannot be turned off.
• Analytics (optional): Help us measure visits and performance; disabled if you decline.

Tip: Press Alt+C to reopen the cookie banner anytime. Your choice will be remembered in your browser.

Use of Data

• Provide and improve our services, process orders, and customize your experience.
• Respond to queries and provide customer support.
• Maintain security, prevent fraud, and ensure site reliability.
• Perform analytics and product development on an aggregated basis when permissible.

Lawful Basis (DPDP Act)

• Consent: For analytics and non-essential processing.
• Performance of a service/contract requested by you (e.g., processing your order).
• Legitimate uses permitted by law, such as security incident detection and fraud prevention.

Sharing

We do not sell your data. We may share minimal data with trusted payment and delivery partners solely to fulfill your order or provide requested services. These partners are required to protect your data and use it only for specified purposes.

Retention

We store contact messages for up to 24 months unless a longer period is required by law or to resolve disputes. LocalStorage items (e.g., cart, preferences) remain until you clear them. Aggregated analytics reports may be retained for trend analysis without identifying individuals.

International Transfers

If data is processed outside India, we ensure appropriate safeguards consistent with applicable Indian law and industry best practices. Where feasible, we minimize the data shared and use regional infrastructure.

Security

We implement technical and organizational measures such as encryption in transit, access controls, and regular security reviews. However, no method of transmission or storage is completely secure; please exercise care when sharing information online.

Your Rights

• Right to access: Obtain a summary of personal data we process about you.
• Right to correction/erasure: Request correction or deletion of your personal data where applicable.
• Right to withdraw consent: Opt out of analytics at any time (use the cookie banner via Alt+C).
• Grievance redressal: Contact our Grievance Officer; we aim to respond within 15 working days.
• Right to nominate: Nominate another person to exercise your rights, as provided by the DPDP Act.

To exercise rights, email support@alphabotdelhi.pro with your request. We may verify your identity before fulfilling requests.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be indicated by updating the “Effective date” above.

Contact

For privacy queries, write to: A-12, Connaught Place, New Delhi 110001, call +91 98765 43210, or email support@alphabotdelhi.pro.

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